Shipping Details and Tracking
We offer global shipping through USPS and UPS. Here’s what you need to know about our shipping process:
- Your purchase price includes shipping costs.
- We ship the Secret Scope Camera from Fulfillment-X
- Orders are processed and prepped for shipping within 3-5 business days. You will receive a shipping confirmation email with tracking information within 1 business day.
- International orders are processed within 3-7 business days. Delivery usually takes between 12-18 business days depending on your location. Please be aware that shipping disruptions and customs processing may affect delivery times.
Return Policy
If you are not satisfied with your purchase, you may return the product within 60 days of receipt for a refund or replacement, subject to the following conditions:
- All returned items must be in their original packaging. Items must be in unused condition or may be mildly used for testing purposes (such as connecting to WiFi), provided they are undamaged and returned with all original packaging and accessories.
- The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
- Refunds will be processed within 5-7 business days after we receive the returned item.
- We do not offer refunds on products that have been used extensively or returned beyond the 60-day window
Special Instructions for Returns
To facilitate a smooth return process, please adhere to the following steps:
1. Repackage the Item
- Carefully place the product in its original packaging, including all accessories and documentation. Items should be in unused or lightly used condition and free from damage.
2. Include Order Details
- Enclose a copy of your order confirmation or packing slip. Alternatively, you may include a written note with your full name, order number, and email address to help us identify your return.
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Important: Kindly write S1917 clearly on the outside of the parcel for faster processing.
3. Ship the Package
- Please send your return to the following address:
- 141 Mercury Cir, Pomona, CA 91768, USA
- We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged during transit.
4. Refund Processing
- Once your return has been received and inspected, we will issue a refund to your original payment method within 5–7 business days.
- For any questions or assistance, you may contact our support team at [email protected].
Contact Us
If you have any questions or need assistance, feel free to contact us: